Who we are
With unrivalled industry knowledge and expertise, cutting-edge technology, resource, and expertise, we aim to do it right, the first time, every time.
Introduction
We’re Cappagh Browne, experts in Wastewater Network Maintenance
Cappagh Browne Utilities Limited (Cappagh Browne) specialises in repairing and maintaining wastewater (sewer) networks across the South East of England, serving a total of 4.7 million customers. With more than 100 years’ combined experience in water and sewerage infrastructure to draw on, we know how to get the job done. We aim to do it right, the first time, every time.
Experts in our field, we cover 40,000km of wastewater pipes, stretching from the New Forest to the South Downs, to the Kent coast and the Isle of Wight. Chances are, if you live in the South East, we’ve helped you out at some point – though you might not have realised it.
In 2014 we were appointed by Southern Water to carry out maintenance and repairs on their sewerage and wastewater network – and we continue to do work with them today. Our 500-plus employees live in the communities we serve, so know exactly how important it is to put customers first and minimise disruption. The combination of our dedicated workforce and large fleet of vehicles means we are perfectly equipped to respond quickly to any incident – whatever or wherever it is.
We began life in 2008 when civil engineering and utility companies, Cappagh Contractors Construction (London) Limited and J Browne Construction Company Limited joined forces
to become the sewerage and operational maintenance partner for Thames Water.
Our teams attend 60,000 call-outs every year and pride ourselves on our goal of having the quickest response times in the industry.
Our number one priority is safety, and our values – to be safe, customer-focused, communicative, and dedicated – underpin everything we do.
No job is too big or too small – we cover all areas of wastewater services
Our Values
Our values are the foundation of the way we work.
Commitment to Excellence
Sustainability at the Core
Empowering Communities
Our Values
Related Case Studies
Vision
Our vision is to be recognised as leaders in our field.
We are dedicated to delivering world class customer service and outstanding health and safety performance. Whether it’s for our customers, employees or local communities, we strive to offer long-term value and adopt best practice in everything we do.
Health & Safety
All our procedures comply with Health & Safety Executive guidelines. We regularly implement new and innovative safety practices and training sessions. Our employees use the latest safety equipment to minimise the potential dangers of engineering work. For example, we have defibrillator units installed in every one of our stores’ yards.
Environment
Innovation
Customer Service
We know how important it is for our customers that we solve issues as quickly as possible, and that our customers are kept fully informed of progress from the moment they make their first call until their issue is resolved.
Proud to work with
