Responsibilities

• Daily management of the work group for civils
• Provide supervisors/gangs utility drawings
• Update and manage the Civils work list for the County
• Update customers by telephone/SMS and keep Waterworx updated
• Close completed work orders in time for billing
• Answer or pass on enquiries via email from Southern Water
• Provide admin support to other counties when required
• Be part of an OOH standby rota to dispatch jobs and provide service drawings
• Any other admin tasks as requested by the civils manager

Skills & Knowledge

• Excellent Customer service skills
• Excellent attention to detail
• Ability to think logically
• Understanding and knowledge of Excel spreadsheets and Microsoft office
• Good verbal and written communication skills
• Strong administration skills
• Problem solving skills
• Knowledge and understanding of Maps (O/S)

Performance Indicators

• Provision of accurate and timely administrative duties
• 100% compliance on Customer updates
• High health and safety standards maintained
• Compliant with quality procedures and specification
• Big Change/Watwerworx and spreadsheets up to date