Customer Response Technician
See below Job spec & key information
Customer Response Technician
Hours of work:45 hours per week
Location: Newport, Isle of Wight
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Contact usIntroduction
Personal attributes
- Be able to communicate well and in a polite manner.
- Able to plan and time manage.
- Problem Solver.
- Be able to work as a team and as a lone worker.
- Good customer and client approach.
- Organised, reliable and conscientious.
Technical Specification
- Experience in drainage along with knowledge and understanding of sewer networks.
- High pressure water jetting WJA
- First aid
- NRSWA Streetworks
- Confined spaces
- Confined Space High Risk (Desirable)
- HGV Class 2 (Desirable)
Job Purpose
- Cover client expectations within priority time frames
- Day to day and OOH duties met and covered for all workload eventualities
Role Summary
- Working alone safely and responsibly, responding to blockages and carrying out maintenance tasks with a high-pressure Van Pack vehicle.
- Customer and client liaison and able to build a good rapport.
- Be able to work collectively as a team.
- Incident reporting and escalation with an ability to communicate effectively at all levels.
- Look See Push rod CCTV surveys and reporting.
- Confined Space entry and safe working practices.
- Responsible for a proactive approach to SHEQ/H&S/POWRA Risk assessments and carrying out works in a safe and productive manner.
- Driving of company vehicles/ valid driving license for role applied for.
- Carry out any other duties appropriate for this post
Benefits
- Competitive Salary
- 21 days annual leave
- Access to Peoples Pension scheme after completion of probation
- Life Assurance and Critical Illness cover if joining pension scheme
- Access to Employee Assistance Programme & Medicash after successful completion of probation
- Continuous Development Opportunities
For more information please contact
recruitment@browne.co.uk