We are seeking a Trainee IT Support Specialist to join our team and help us maintain our high standards of service and support to field and office users across Kent/Sussex/Hampshire

• Provide technical support and troubleshooting for hardware, software, and network issues.
• Respond to and resolve IT support requests via phone, email, and in-person.
• Install, configure, and maintain computer systems and software applications.
• Assist with the setup and maintenance of network infrastructure.
• Perform regular system updates and backups.
• Document and track support requests and resolutions.
• Collaborate to improve processes and systems.
• Educate and train users on best practices and new technologies.
• Carry out any other duties appropriate to this post

Full Training will be provided

Personal Attributes

• Can communicate in a clear, professional and effective manner
• Is able to follow instructions and is a quick learner
• Be flexible, adaptable and a natural team player
• Possess a positive ‘can do’ attitude and share our commitment to outstanding customer service.

Experience Required

• Hold a clean UK driving licence
• Proficient in the use of a smartphone
• Basic IT skills (MS Word, Excel and Outlook an advantage)
• Good communication skills
• Strong administration skills