What we do - Cappagh Browne

Introduction

We reliably deliver the full range of wastewater network repair and maintenance services.

We pride ourselves on our speed of response and always aim for first-time fixes. Our teams attend 60,000 call-outs every year and aim for the quickest response times in the industry.

Some of the services we provide in action

Expertise

Expertise brings leading performance

As a joint venture, we draw on 100 years of experience and expertise. We have taken the best from our JV parent companies; cutting-edge technology, resource and expertise.

Our parent companies expand our resource capability and allow us to undertake an extensive range of projects in-house. We leverage their experience and exposure to a broad range of projects to deliver the best quality service to our clients.

Beside general construction activity, our parent companies also have in-house specialist capabilities in HDD, GAB and MEICA.

Our management team is hugely experienced, with a combined 157 years in industry, coming from both the water industry and engineering backgrounds.

We provide clients with a complete and comprehensive service, delivering our broad range of capabilities to the highest level, every time.

Across JV and our wider team, we have extensive experience in:

Heavy civil construction
Utility infrastructure and non-infrastructure across the transmission and distribution of electricity, gas, and water
Wastewater and telecoms infrastructure
Mechanical, electrical, instrumentation, control and automation (MEICA)
Horizontal directional drilling (HDD)
Guided auger boring (GAB)
Pipe insertion and cured in place pipe (CIPP) lining
Flooded system repair
Land remediation
Demolition

Services

Fast response and first-time fixes

Civil engineering

We pride ourselves on our speed of response and always aim for first-time fixes. Our teams attend 60,000 call-outs every year and aim for the quickest response times in the industry.

Flood and Pollution Response

Thanks to our dedicated employees and our specialist equipment, we deliver industry-leading 24/7 response times, which means we stop wastewater pipe leaks and clear blockages fast. We aim to attend all high priority calls within four hours and complete 85% of all high priority work on the same day.

Sewer/drain cleaning

We are a lean and agile organisation and our 500 people have an unrivalled understanding of the regional network and the industry. With depots across Hampshire, Sussex, Kent and the Isle of Wight, our workforce is well placed to be anywhere in the network quickly.

Customer Service

Customer satisfaction is at the heart of Cappagh Browne Utilities' service offering.

We focus on providing a great service to our clients and their customers, from initial contact through to resolution and beyond. Our dedicated customer team is on hand 24 hours a day 7 days a week.

We are easy to get in touch with

We can be trusted to do what we say we will. We offer a dedicated point of contact, which means that our clients and customers only need to deal with one team.

We keep our customers informed

We know how important it is for our customers that we solve issues as quickly as possible. We ensure that our customers are kept fully informed of progress from the moment they make their first call until their issue is resolved.

We build relationships with our customers and local communities

We speak to residents before starting every job to ensure we have all the necessary information to get everything right. Our High-Five programme ensures that we have five points of contact with customers, keeping them fully informed every step of the way.

This ends with a ‘close the loop’ phone call that ensures that customers feel part of the process right up until the end. These calls also give customers the opportunity to provide feedback which helps us continuously improve.

Investing in innovation

We invest in innovation to help us get the job done better, faster and more responsibly.

To enable us to carry out our contracts, we procured a fleet of specialist transport, plant and equipment including high specification combination units, tankers, vanpacs (vans with high pressure jetting units incorporated), pumps and porta reels. We have 142 owned vehicles ranging from heavy goods vehicles (HGVs) to light delivery vehicles (LDVs), and 950 items of plant, tools, and equipment.

Investing in collaboration

Every one of our operators has tablet computers, loaded with specialist network mapping software, so that blockages can be easily traced – wherever they are in the network.

All of our vehicles are equipped with WiFi, allowing our engineers to stay connected and enlist the help of other team members remotely whilst working in the field.

Our helmet camera technology enables field operations and demonstration to be held remotely. Online participants can see, listen and talk to the person with the head camera, drastically reducing the time, carbon emissions and cost involved in large groups of people travelling to sites.

Investing in efficiency

We have also invested in High Pressure Jetting Nozzles with Integrated CCTV, enabling our teams to see what is happening below ground level whilst they undertake high pressure water jet cleaning of sewers.

Our state-of-the-art zoom cameras enable our engineers to undertake a first pass CCTV of a sewer main in a fraction of the time compared to an ordinary CCTV push rod or motorised system. The camera is mounted on an extendable arm, allowing it to take CCTV for up to 70 metres within seconds. This enables kilometres of main to be surveyed in a day, allowing our team to gain an initial audit and identify specific areas where a traditional, more detailed survey may be needed.